Questions, answered

Add what you want to the cart and go to checkout. You'll enter your delivery details, and we generate an order number for you. Tap the WhatsApp button and a pre-filled message with your order opens in the app — send it and we confirm stock, take payment and dispatch. Nothing leaves your hands until you hit send.

Two reasons. It lets us confirm stock with you before taking any money, and it gives you a direct line to a person for the whole delivery. Your order number ties the conversation to your basket, so nothing gets lost.

Every device carries a scratch-off security code on the box. Scratch it, enter it on Geek Bar's official verification page, and it will confirm the unit is genuine and hasn't been checked before. We buy through authorised distribution only.

Regular Mode runs the coil at standard wattage for maximum puff count. Pulse Mode roughly doubles the power for a warmer, denser hit, and roughly halves how long the device lasts. You switch between them with the button on the device.

Orders confirmed before 4pm local time dispatch the same working day. Express delivery is typically 1–2 working days; standard is 3–5. You'll get tracking on the same WhatsApp thread as your order.

We ship to most addresses domestically. Some jurisdictions restrict flavoured nicotine products; if yours does, we'll tell you on WhatsApp before taking payment rather than after.

Yes. These products contain nicotine and are sold only to adults of legal smoking age in your jurisdiction. We verify age at checkout and again on delivery — have ID ready for the courier.

Unopened devices can be returned within 14 days for a full refund. Faulty devices are replaced free within 30 days of delivery — message the same WhatsApp thread with your order number and a short video of the fault.